Returns

We want you to fall hopelessly in love with our products. And if you don't, we want to make returns easy.

Place your packing slip into your package and post to Contrario Brand (tracked service recommended) at:

Conditions of Return:

Returns must be sent & received at our warehouse within 30 days of fulfilment for USD orders, or 40 days of fulfilment for International orders. Your return will not be accepted if it arrives at our warehouse later than this.

Please also ensure: 

✔️ Product tags are attached within the original packaging 

✔️ The product is unworn & unwashed 

- If your items are returned later than the stated criteria, your return will not be accepted.

 

Multi-item purchases 
If you return a single item bought as part of a multi-buy discount offer (for example, 2 for USD $‌34.00, buy one get one 50% off) you will be refunded the full price of the item, minus any discount given in the offer. If you return all items purchased with the multi-buy offer, then you’ll refunded with the full multi-buy value.

Pre-Orders
Any items dispatched as part of a pre-order are eligible for return within 30 days of the dispatch date.  

EXCHANGES

Exchanges are available to US customers only, please select exchange as your refund reason when returning, and enter your requested details in the available text box. 

Customers are liable for any return shipping costs, outbound standard shipping for exchanges is free.

Exchanges are valid across like for like products, store credit can be provided alternatively.

REFUNDS

✔️ Once we've received and reviewed your return, we'll notify you by email to confirm that your refund has been processed.
✔️ We aim to process your refund asap - mostly within 48 hours of receipt. However, this can take up to 5 working days during busier periods. Thanks for your patience!

The customer is liable for the cost of return shipping and any additional custom charges; unless faulty or sent in error.

Shipping costs are non-refundable. 

Faulty Items
In the rare occurrence an item is incorrect or faulty, please - with:
- Your full name
- Order number
- Quick description of what's happened.

We'll get it resolved for you asap!

Need further assistance?
Email us info@contrariobrand.com  - and we'll be happy to help!